80% of customers say agents make the biggest impact on #CustomerExperience! @B2Community offers #CustomerService best practices to make an excellent first impression, set expectations, and more: 

80% of customers say agents make the biggest impact on #CustomerExperience! @B2Community offers #CustomerService best practices to make an excellent first impression, set expectations, and more: 
http://dlvr.it/S1sNjC

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